Refund Policy

1. General Policy

At ShoppingGers, we maintain a strict no-return and no-refund policy, except in cases where the product arrives damaged, defective, or an incorrect item is delivered.

2. Reporting Window & Conditions

• Reporting Window: Damaged, defective, or incorrect items must be reported within 48 hours of delivery with clear photographic or video evidence.
• Return Deductions: On approved returns, a 25% deduction charge will be applied after inspecting the product condition.
• Return Shipping Costs: The buyer is fully responsible for paying the shipping cost of the return parcel.
• Refund Method: All refunds are processed via cashless transfer directly into the user’s bank account (no cash handling).

3. Order Changes & Cancellations

• Cancellations: Order cancellations are not allowed once the order is confirmed and dispatched.
• ShoppingGers – Official Policies & Contact Portal
• Product Changes Before Dispatch: Before dispatch, a user may request to change/exchange the product for an item of the same amount or higher value, subject to product availability.